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Refund Policy

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  • Thank you for shopping at THE ELM. We strive to ensure that you are satisfied with your vintage items. If for any reason you are not completely happy with your purchase, please read our refund policy below:
                 1. Eligibility for Refunds

    • You may request a refund within 24 hours of receiving your order.

    • To be eligible for a refund, the item must be unused, in the same condition as when you received it, and in its original packaging.

    • Vintage items are unique, so minor imperfections or signs of wear are often part of the charm. Refunds are not available for items that show significant signs of use or damage after they have been worn or used.

    •         2. How to Request a Refund

    • To initiate a return, please contact us via email at info@theelmvintage.com  or through our contact form on the website or DM on Instagram.

    • Please provide your order number, details of the item(s) you wish to return, and a reason for the return.

    • We may request pictures of the item(s) for assessment before approval of the refund.

  •                 3. Return Shipping

    • You are responsible for the cost of return shipping, unless the item is damaged or incorrect.

    • We recommend using a tracked shipping service for returns to ensure the safe return of the item.

  •         4. Refund Process

    • Once your return is received and inspected, we will notify you via email regarding the status of your refund.

    • If your return is approved, we will issue a refund to the original method of payment within 7 business days.

    • Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider.

  •         5. Non-Refundable Items

    • Certain items are non-refundable, including:

      • Sale or discounted items.

      • Custom or altered products.

      • Gift cards.

  •         6. Damaged or Incorrect Items

    • If you receive a damaged or incorrect item, please notify us immediately (within 24 hours of receipt). We will cover the cost of return shipping and offer a full refund or replacement.

  •         7. Exchanges

    • We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

  •         If you have any questions about our refund policy, please don’t hesitate to reach out to us. Your satisfaction is our priority!
     

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