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Terms & Conditions

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  • Welcome to THE ELM! By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase. If you do not agree to these terms, please refrain from using our services.
    1. General Information

    • THE ELM is an online vintage store based in London that sells curated vintage and pre-owned clothing and accessories.

    • The website and its services are operated by THE ELM ("we", "us", "our").

    • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.

  •         2. Account Creation

    • To make a purchase, you may be required to create an account on our website.

    • You are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorised use of your account.

  •         3. Product Availability

    • All items listed on the website are subject to availability. While we strive to ensure that our inventory is accurate, we cannot guarantee that every item will be in stock at the time of purchase.

    • Vintage items are unique, and once sold, they may no longer be available.

  •         4. Pricing and Payment

    • All prices are listed in EURO, including VAT.

    • We reserve the right to modify prices at any time, and your order will be charged at the price listed at the time of purchase.

    • Payments are processed securely through our payment gateway. We accept major credit cards and other specified payment methods.

  •         5. Shipping

    • We offer shipping within Albania and Kosovo, subject to the terms and conditions of our shipping provider.

    • Shipping fees are calculated based on the weight and destination of your order and will be displayed at checkout.

    • We aim to ship orders within 1-2 business days within Albania, 3-4 business days for Kosovo, but delivery times may vary depending on your location and shipping method.

  •         6. Returns and Refunds

    • Please refer to our Refund Policy for information on how to return items and request refunds.

    • Refunds will be processed according to our return policy and will be issued to the original payment method.

  •         7. Product Descriptions and Images

    • We make every effort to accurately represent the products on our website through detailed descriptions and photographs.

    • However, please note that colours and details may vary slightly due to lighting, monitor settings, or variations in the items themselves.

    • Vintage items may have minor imperfections, and such conditions will be clearly stated in the product description.

  •         8. Intellectual Property

    • All content on this website, including images, logos, text, and trademarks, are the property of THE ELM and are protected by copyright, trademark, and other intellectual property laws.

    • You may not use, reproduce, or distribute any content from our website without our express written consent.

  •         9. Limitation of Liability

    • THE ELM will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services.

    • We do not guarantee that our website will be free of errors, viruses, or other harmful components, and we are not responsible for any loss or damage to your device or data.

  •         10. Privacy and Data Protection

    • We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

    • By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

  •         11. Prohibited Use

    • You agree not to use our website for any illegal or unauthorised purposes. You also agree not to interfere with or disrupt the website or servers connected to it.

    • Violations of these terms may result in the termination of your account or access to our services.

  •         12. Governing Law

    • These Terms & Conditions are governed by the laws of Albania. Any disputes related to these terms will be resolved under Albanian law and jurisdiction.

  •         13. Contact Information

    • If you have any questions about these Terms & Conditions or need further assistance, please contact us at:

    •        •    Phone: Whatsapp: +447898399144

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